- Local Help Desk Personnel
- Remote Helpdesk Software Solution
- Professional Spyware Removal Services
- Rates (Fixed Monthly)
Help Desk Support
AVAILABLE 24/7, 365 DAYS A YEAR
We Manage Your Technology,
So You Can Focus on Your Business
We understand how to run a busy help desk, and with our diverse in-house skillset, we are confident we can support your IT needs. Our Help Desk service includes 24/7 monitoring and support to deliver reliable technology services to ensure your applications and workstations are available and accessible whenever and wherever you need them.
360TechGroup is a local team of IT experts based in South Florida. Our customized solutions are designed to integrate seamlessly with your business and technology. We fill the gap of skills and staff most organizations experience as they compete to maintain or get a competitive edge. With 360TechGroup at your back, your local IT pros bring the highest level of service through customized technology solutions and expert direction. With 24/7 Device Monitoring, Self Service Ticketing Systems, Antivirus & Malware Protection, Asset Inventory, Monthly, and Quarterly Reporting and Reviews, and much more.
Outsource with Local Expertise and Increase Performance
With our technicians working 24/7 you can rest assured 360TechSupport will be ready for any issue at any time.
Expect complete reliability when it comes to your systems. 360TechGroup will alert you, in real-time, of any disturbances or discrepancies in your network.
Mobile Device Support
- iPhone and iPad
- Android Device
- Certified Mac Technicians on Staff
- Mac Device Network Integrations
- Remote Mac Support
- Preventative Maintenance
- Patch Management
- MS Exchange Administration
- Antivirus Administration
- Hardware Upgrades & Replacement Services
- Citrix Management
- Router Installation / Management
- Firewall Installation / Management
- Switch Installation / Management
- VPN Connectivity (Hardware or Software)
- Wireless Connectivity Solutions
Remote or In-Person Technology Support Helpdesk
We Are More Than a Call Center
360TechGroup provides helpful and frustration-free computer and device support for companies of all sizes. When you or your staff call us with a problem, you will immediately be connected to a real person- not a robot- with a wealth of experience and a deep understanding of your specific technology setup. Our Support Engineers are skilled not just at servicing your computer but also in providing amazing customer service. Many members of our team hold multiple certifications in servicing and maintaining the technology and software you already use.
Remote or In-Person Support
We know that when your technology fails to work, your business can’t be at its best. That’s why 360TechGroup has multiple options for how we can support your team. From remote access to on-site staff, our team won’t rest until your problem is solved. Our advanced capabilities allow us to quickly respond to your needs with instant remote access to your desktop or device. Our team-oriented approach means that your technology issue will be diagnosed and solved quickly by a team of IT Support Experts without any call-center runaround.