Help Desk Support

AVAILABLE 24/7, 365 DAYS A YEAR

We Manage Your Technology,
So You Can Focus on Your Business

We understand how to run a busy help desk, and with our diverse in-house skillset, we are confident we can support your IT needs. Our Help Desk service includes 24/7 monitoring and support to deliver reliable technology services to ensure your applications and workstations are available and accessible whenever and wherever you need them.

 

360TechGroup is a local team of IT experts based in South Florida. Our customized solutions are designed to integrate seamlessly with your business and technology. We fill the gap of skills and staff most organizations experience as they compete to maintain or get a competitive edge. With 360TechGroup at your back, your local IT pros bring the highest level of service through customized technology solutions and expert direction. With 24/7 Device Monitoring, Self Service Ticketing Systems, Antivirus & Malware Protection, Asset Inventory, Monthly, and Quarterly Reporting and Reviews, and much more.

Outsource with Local Expertise and Increase Performance

With our technicians working 24/7 you can rest assured 360TechSupport will be ready for any issue at any time.


Expect complete reliability when it comes to your systems. 360TechGroup will alert you, in real-time, of any disturbances or discrepancies in your network.

Desktop Support
  • Local Help Desk Personnel
  • Remote Helpdesk Software Solution
  • Professional Spyware Removal Services
  • Rates (Fixed Monthly)
Mobile Device Support
  • iPhone and iPad
  • Android Device
  • Blackberry
Apple Support
  • Certified Mac Technicians on Staff
  • Mac Device Network Integrations
  • Remote Mac Support
Server Support
  • Preventative Maintenance 
  • Patch Management 
  • MS Exchange Administration 
  • Antivirus Administration 
  • Hardware Upgrades & Replacement Services 
  • Citrix Management
Infrastructure Support
  • Router Installation / Management 
  • Firewall Installation / Management 
  • Switch Installation / Management 
  • VPN Connectivity (Hardware or Software) 
  • Wireless Connectivity Solutions

Remote or In-Person Technology Support Helpdesk

We Are More Than a Call Center

360TechGroup provides helpful and frustration-free computer and device support for companies of all sizes. When you or your staff call us with a problem, you will immediately be connected to a real person- not a robot- with a wealth of experience and a deep understanding of your specific technology setup. Our Support Engineers are skilled not just at servicing your computer but also in providing amazing customer service. Many members of our team hold multiple certifications in servicing and maintaining the technology and software you already use.

Remote or In-Person Support

We know that when your technology fails to work, your business can’t be at its best. That’s why 360TechGroup has multiple options for how we can support your team. From remote access to on-site staff, our team won’t rest until your problem is solved. Our advanced capabilities allow us to quickly respond to your needs with instant remote access to your desktop or device. Our team-oriented approach means that your technology issue will be diagnosed and solved quickly by a team of IT Support Experts without any call-center runaround.