IT Services

IT Services are the backbone of any business which relies heavily on technology to operate, and a poorly managed IT department can be the difference between failure and success. Keeping an IT environment running smoothly requires constant attention from a highly skilled staff. Many organizations are overwhelmed by rapidly changing business demands and don’t possess the ability to retain proper IT talent.

That’s what makes 360’s IT Services an attractive alternative to traditional in-house IT service delivery. Our IT services can help free you and your in-house IT department from time-consuming IT tasks like monitoring and managing your IT infrastructure. 360TechGroup can help you build, maintain, or upgrade your network to work beyond your expectations of efficiency today and into the future.

Managed Network Services

We provide our customers with remote, enterprise-wide network infrastructure management and monitoring. We take full responsibility for your day-to-day network operations and maintenance.

Our comprehensive managed network services include:

  • Network security management
  • Network discovery and analysis
  • Trend usage analysis and capacity planning 
  • Trouble reporting and resolution
  • Quarterly planning and performance reviews

Managed services allow a business to offload IT operations to a service provider, known as a Managed Services Provider (MSP).

The MSP assumes an ongoing responsibility for 24-hour monitoring, managing and/or problem resolution for the IT systems within a business.

Managed Services are designed to meet the needs of a wide variety of businesses. Nevertheless, these services have a fixed scope and feature set. Managed services providers create a consistent service catalog that is used by all the provider’s customers.

Managed IT Solutions for Small and Medium-sized Businesses

Reduce downtime, increase profitability, and make technology work for you.
360TechGroup Managed Network Services is dedicated to keeping your technology investment up and running smoothly so you can propel your business forward. Our partnership with your organization means we value your IT personally and strive to keep your staff productive with the tools they need to ensure your business thrives.

360TechGroup is committed to exceeding our customers’ expectations!

24/7/365 Proactive Monitoring and Maintenance

Detect and stop IT issues before they affect your bottom line.

360TechGroup IT services are built to cover all of your IT support needs, from your employee workstations to your servers as well as other devices on your network that is necessary for your organization’s efficiency.

By performing regular maintenance and by monitoring your systems 24x7x365, we can drastically reduce the amount of downtime your staff experience. Our team of experts makes sure your technology infrastructure aligns with your business goal, that it’s fully scalable for years to come, and that you get responsive support for any technology-related issues.

The Benefits of Flat-Rate IT

  • Budget your IT expenses with no unexpected fees
  • Get reliable support without increasing your monthly IT expenses
  • Enjoy complete peace of mind knowing IT experts are monitoring your system
  • Minimum downtime and maximum uptime
  • Technology solutions tailored to meet every aspect of your business needs
  • Put the focus back on your business

Supplement Your Current Internal IT

Already have an internal IT department or a technical guru on site who handles most of your day-to-day IT issues? We can effectively supplement and assist your current IT staff by providing 24/7 monitoring, maintenance, and support. Your current IT staff will be able to take advantage of our efforts to prevent downtime. If your current IT department is overloaded, 360TechGroup can take the burden off its shoulders to ensure the rest of your company functions without a hitch.

Our Managed Network Services offers you:

  • Predictable IT Expenses for IT Services– One customized Flat-Rate Managed Services offering means you will always know exactly the service costs. This will allow you to budget and eliminate all surprises from technology expenses that result from a reactive “Break-Fix” environment.
  • Eliminate Downtime– Downtime can really cost you money! Our Managed Services minimizes downtime caused by equipment failures or disasters
  • 24/7/365 Network Monitoring– Prevention, being proactive, and keeping everything working around the clock is the most important thing we bring you. We correct any technical situations before they become real problems.